FAST, HASSLE FREE AND FLEXIBLE

NOVO CSV is a UK based premier provider of after sales care services to the manufacturing, retail, warranty and insurance industry, operating nationally throughout the UK.  We work with small domestic appliances, garden tools and equipments, DIY equipment and beauty tools such as hair straighteners.

We offer tailor-made after sales care services unique to each of our clients, including:

• Complete warranty management
• After-sales service
• Guarantee and extended warranty repairs
• Warranty replacements
• Modifications
• Product refurbishment and rework
• Order processing and Drop Ship
• Parts harvesting
• Fully managed end-of-life process

When we receive items on-site from end-users for investigation and repair, we ensure that they are either returned to customers or processed for end-of-life within a rapid turnaround time.

As we have over 15,000 ft of warehousing space we can hold substantial and varied replacement stock, so if a repair is not a viable option a replacement is sent to your customers within a specified timescale.

By engaging with trusted daily courier services we arrange collections to ensure the items reach their destination safely within a predetermined timescale.

Commitment - to our customers, their clients and our staff

Service - delivering a quality and flexible service to all our stakeholders

Value  - ensuring that our customers and staff are valued and delivering a value service to the end user

Contact us and we’ll explain how each of our services could work for you and your business.